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Kromer maintenance and repair services

reliable - competent - fast

Spring balancers (tool retractors and tool balancers) are typically used daily and therefore subject to normal wear and tear, like any piece of factory equipment. To always ensure the safety and functionality of our products, they must be checked at regular intervals.As a manufacturer with over 100 years of experience, we are your reliable service partner for the maintenance and repair of Kromer Spring Balancers. We offer all repairs and maintenance as a service; we enable and support those responsible for carrying out maintenance and repairs themselves through our professional product training; or we put you in touch with a service partner in your area. Please contact us if you would like to take advantage of one of our services. Whether you need spare parts, are planning maintenance, or are interested in a partnership – our team is here to help. Let’s work together to ensure that your Kromer products remain operational and efficient at all times!

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Maintenance-friendly Balancers

Thanks to a modular product design 

Our Spring Balancers (Retractors and Balancers) are modular in design and extremely user-friendly when it comes to maintenance and repair work. This specifically means that wear parts, such as the support cable (load cable) or the support spring (load spring), can be quickly and easily replaced without the need to disassemble the entire unit. This is a major advantage in production, as a production downtime due to maintenance work can be very costly. As we keep all essential spare parts in stock, we are able to ship them to our customers with very short delivery times. 

 

Servicepartner Kromer GmbH

 

Interested in a Service-Partnership?

We are constantly looking for new service partners who want to grow with us. As a service partner, you will benefit from our comprehensive training and continuous support from our experts. If you are interested in becoming our partner and impressing your customers with Kromer quality, contact us today!

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Important note:

  • For safety reasons, maintenance and repair work may only be carried out by a qualified person. We offer a specific trainings.
  • Each Kromer Spring Balancer (Retractor or Balancer) comes with a corresponding original operating manual in which we provide important information for the safe handling of Kromer Spring Balancers. Please always read the operating manual carefully. All Kromer operating manuals can be found in our download area. If anything is unclear, please get in touch with your service partner for Kromer Spring Balancers or contact us directly.
  • Any change to the Spring Balancer (Retractor or Balancer) and their accessories may only be made with the express consent of the manufacturer.
  • The device and its components, especially the rope, suspension, and fall protection, must be checked daily (before starting work). If damage or wear and tear are apparent, the components of the spring balancer have to be replaced immediately.
  • For the highest possible safety, functionality, and service life of your Kromer Spring Balancers (Retractors and Balancers), only use Kromer original spare parts. Request a spare part list here