A comprehensive range of services is particularly important to us because we want to be a reliable partner not only in regard to our high-quality spring balancers, but also in regard to high quality services. Through holistic support before, during, and after the purchase process, we do offer our customers first-class services. In order to be able to guarantee this, we have always worked closely with our customers to continuously monitor, document, and improve our service processes. Therefore, our customers can look forward to 360° service and support:
We share our specialist knowledge with you in various advanced training courses. You can choose between face-to-face or online events as well as other forms of content. In our “Professional Product Training” for example, we will show how you can carry out the regular and legally required maintenance of Kromer Load Balancers and Load Retractors yourself. You also have the opportunity to take part in one of our free e-training courses on various topics. At your request, we can also conduct product training courses directly at your site or in private e-training for you and your team.
Like many lifting aids or similar equipment, load balancers and load retractors are in daily use and are therefore subject to regular wear and tear. For the safe use of your balancers and retractors, it is therefore important to check them at regular intervals. As a competent service partner with over 100 years of experience in the manufacture of balancers and retractors, we take care of after-sales services like safety checks, maintenance, and the repair of Kromer spring balancers for our customers. If you prefer to take the maintenance and repair process into your own hands, you will receive the necessary specialist knowledge through our professional product training.
Regular maintenance is recommended to ensure the long service life of your balancers and retractors. From an economic point of view, repairs are particularly useful for the medium and heavy-duty series. Thanks to the modular structure of Kromer load balancers and load retractors, worn parts can be exchanged quickly and easily. A comprehensive range of original Kromer spare parts is available. Since we manufacture a large portion of our spare parts ourselves, we are independent from external suppliers and can therefore guarantee a high level of availability for spare parts. We will be happy to send you our complete spare parts list.
With numerous completed projects in the field of ergonomic tool support in production and the know-how accumulated over 100 years, we are your competent partner when it comes to individual spring balancer solutions. We accompany you from conception through development and up to commissioning of individual spring balancer solutions. Spring balancers, such as load balancers and load retractors, are versatile and are used as solutions in a large number of different products such as fitness and sports equipment, medical equipment, shelf systems, and other products in the field of industrial production equipment. We would be happy to develop balancers and retractors that are tailored to your individual requirements or even design a completely new solution for you.