Carl Stahl Kromer

We keep what we promise

Not only in relation to our spring balancers,
but also to our services

A comprehensive range of services is particularly important to us, because we want to be reliable partner not only with regard to our high quality spring balancers, but also for high quality services. Through holistic support before, during and after the purchase process, we want to offer our customers first-class service moments with our company. In order to be able to guarantee this, we have always worked closely with our customers and monitor, document and improve our service processes at regular intervals. Therefore, our customers can look forward to a 360 ° service support:

Service and support Carl Stahl Kromer

Spring balancer product trainings

We share our specialist knowledge with you in various advanced training courses. You can choose between face-to-face or online events, as well as different content. In our “Professional Product Training” event, for example, we will show you how you can carry out the regular and legally required maintenance of Kromer Load balancers and load retractors yourself. You also have the opportunity to take part in one of our compact, free e-training courses on various topics. At your request, we can also conduct product training courses directly at your site or in private e-training for you and your team.

Carl Stahl Kromer trainings with qualification

Spring balancer maintenance and repairs

Like many other lifting aids or equipment, load balancers and load retractors are in daily use and are therefore subject to normal wear and tear. For the safe use of your balancers and retractors, it is therefore important to check them at regular intervals, to maintain them and, if it makes sense from an economic point of view, to repair them as well. As a competent service partner with over 100 years of experience in the manufacture of balancers and retractors, we are happy to take on these tasks for you. If you prefer to take the maintenance and repair process into your own hands, you will receive the necessary specialist knowledge in our professional product training.

after sales services kromer spring balancer

Customized spring balancer solutions

With numerous completed projects and a know-how of over 100 years, we are your competent partner when it comes to individual spring balancer solutions. We accompany you from the conception through the development up to the commissioning of your individual spring balancer solution. Spring balancers , such as load balancers and load retractors are basically very versatile and have already been used as partial solutions in a large number of different products such as fitness and sports equipment, medical equipment, shelf systems and other products in the field of industrial production equipment. We would be happy to develop balancers and retractors that are tailored to your individual requirements or even design a completly new product.

Individual spring balancer solution

Original spare parts for Kromer spring balancers

Regular maintenance is recommended to ensure a long service life for your balancers and retractors. From an economic point of view, repairs are particularly useful for the medium and heavy series. Thanks to the modular structure of Kromer load balancers and load retractors, wear parts can be exchanged quickly and easily. A comprehensive range of original Kromer spare parts is available for this. Since we manufacture a large part of our spare parts ourselves, we are independent of external suppliers and can therefore guarantee a high level of availability of the spare parts. We will be happy to send you our complete spare parts list on request.

Kromer balancer spare parts
Individual consulting
We are happy to answer all of your questions and help you to find the right balancer, retractor or even customized solution for your individual application.
On time deliveries
In the event of bottlenecks and unexpected needs, we also offer the option of express deliveries. This means that you will receive your spring balancer orders even faster.
Sales support
Would you like to present our products on your website or are you planning to exhibit them at a trade fair? For a successful market presence, we are work hand in hand with our customers.
On-Site support
We are happy to support you with our know how directly on site of your production: Operational planning, safety checks, commissioning ...